Organization
Human, agent or shared: which inbox should you choose?
The right inbox type for every person, project and agent.
A human inbox for a person
A human inbox is accessed through the console. It suits conversations handled by a teammate, with reading, writing, search and notifications.
An agent inbox for an AI
The agent receives a dedicated address and an access key linked to its inbox. You can set a daily sending limit and enable reply approval. The key can be revoked and access is logged.
A shared inbox for collaboration
An agent can sort email and suggest replies. A person reviews, approves or replies directly. This is useful for contact addresses that need both preparation and human judgement.
An alias does not replace an inbox
An alias provides another address for an existing inbox. Create a new inbox when you need separate conversations or access permissions.